policies

We’re thrilled you chose us to create your ceramic impressions and we want to get it right for you.  If what you receive is not what is on your invoice, we will gladly re-do the piece for you.  Please keep in mind that these are one-of-a-kind pieces and therefore no two will be alike.  Naturally occurring colors and variations in the clay are out of our control and are not considered a mistake.

Please note, any changes made after the original order is taken cannot be guaranteed.  We’ll try our best to accommodate your request, but if we are already past that stage in production we cannot go back and re-do it.