frequently asked questions

How long does the appointment take?

We stamp very quickly and will be ready for you at your appointment time.  Generally only ten minutes of your time is needed.

What is the best age to have my child’s impression taken?

We can stamp any age…straight from the hospital or all the way up to adults.  No one is too small or too big.  The size of the ceramic plate will be determined by the size of the impression.

How long does it take to get my ceramic work back?

Our multiple step process normally takes 4 weeks to complete.  Please allow an extra week during peak holidays – Christmas, Hanukkah and Mother’s Day.

My child likes to clench their fists, is it possible to get an impression of them?

Absolutely.  Little ones instinctively like to keep their hands clenched, but because you’ve come to us, you are ensured a good print from even the tiniest of hands.

Do I need to do any special preparations before my appointment?

There isn’t anything special you need to do ahead of time.  We do like to remind parents that if you are having your child’s foot stamped, you might want to dress them in an outfit that we can get to their feet easily.

Where do I pick up my order?

Generally orders are returned to the location where the impression was taken.  We can also deliver your order to any of our other host stores or our Scripps Ranch studio.  Shipping is also available for an extra fee.

What are my color choices?

We have over 30 colors to select from and 3 different finishes.  Custom colors are also available.

Do you offer shipping?

Yes, we ship anywhere in the United States.  All packages are sent priority mail.

Can we stamp our pets?

Yes!  Please contact us ahead of time to make arrangements.

I tried a do-it-yourself kit and it did not work.  Is your process different?

We use a soft, non toxic clay that is kiln fired, not an air dried mold.  Unlike the do-it-yourself kits, ours will not mold, or deteriorate over time.  There really is no comparison between kits and custom work.  Best of all we do all the work for you.

Do I have to paint the impression myself?

No, your piece is completely finished for you.  You select the color, inscription, shape and ribbon.  Your ceramic plate is ready to display when you receive it.

I would like to order several impressions.  Do I have to make multiple imprints?

We do make an impression for each piece you order.  Having an original ensures that all the tiny details in the hands and feet will show.

Is it messy?

Not at all.  Our non-toxic clay is easily removed by simply washing your hands.